Award-Winning Product Designer Creating Agentic AI Experiences, Training LLMs, and Overseeing Multi-Million-Dollar Projects

What would you like to explore in Smrita’s portfolio?

For Recruiters

Selected Work

7+ years of product design experience across agentic AI, enterprise SaaS, luxury travel, healthcare, global brands, and public-sector UX.

Senior Product Design Director

HarborGate

Designed a 0→1 multi-agent onboarding concept for trucking operations, coordinating document intake, validation, policy checks, orchestration, and auditability while keeping human reviewers in control.

7: AI agents coordinating work
Human: in-the-loop decision checkpoints
2–5 days: projected approval, from 30

Capabilities:Agentic AI · B2B · Enterprise UX · Human-in-the-Loop

MRM (now Omnicom) · Senior Product Designer

Four Seasons Yachts

Designed the 0→1 digital booking ecosystem for Four Seasons’ luxury yachts, spanning voyage discovery, suite booking, shore experiences, guest profiles, and digital check-in in one connected journey.

$66M+: early bookings
225K+: digital visits
35%: conversion lift

Capabilities:0→1 · Booking Platform · B2C · Luxury Travel

EY for Orion Innovation · Senior Product Designer

EY Global Tax Platform

Designed complex enterprise workflows for EY’s Global Tax Platform, connecting tax data, dashboards, reporting, analytics, and integrated workspaces while simplifying global tax operations through automation, standardized workflows, and more consistent enterprise experiences.

5,000+: platform employees/users
Global: tax teams across regions
100+: enterprise wireframes

Capabilities:SaaS & Enterprise · Tax Technology · Complex Workflows · Automation

MRM (now Omnicom) · Senior Product Designer

AstraZeneca Tagrisso

Designed a shared-decision digital experience that helped healthcare professionals and patients navigate complex treatment information together, simplifying dense medical content for greater clarity and confidence.

78%: engagement
Shared: decision-making experience
Simplified: complex medical information

Capabilities:B2C Healthcare · Product Design · Decision Support · Pharma Industry

MRM (now Omnicom) · Senior Product Designer

Coca-Cola

Designed scalable digital experiences across Coca-Cola’s global brand ecosystem, unifying content, journeys, and interaction patterns across hundreds of markets and sub-brands through shared design systems.

19.3%: traffic increase
22%: shorter journey time
15%: more mobile engagement

Capabilities:B2C · Global Platform · Design Systems · Brand Experience

MRM (now Omnicom) · Senior Product Designer

USPS Delivers

Redesigned content structure, navigation, and learning experiences for USPS Delivers, making business content easier to discover, understand, and act on for a largely mobile audience.

26%: lower bounce rate
22%: more cross-page engagement
60%+: of users on mobile

Capabilities:Public-Sector UX · AR / VR · Content Strategy · Product Design

Business Impact

Design decisions measured in bookings, engagement, retention, and scale.

early bookings — Four Seasons Yachts: $66M+
reduction in bounce rate — USPS Delivers: 26%
employees/users — EY Global Tax Platform: 5,000+
engagement — AstraZeneca Tagrisso: 78%

About

Smrita Jain

Product Design Leader

An award-winning Product/UX Leader who translates complex AI behavior into understandable, trustworthy, production-ready experiences.

Combining agentic workflow design, multi-state interaction design, design systems, functional prototyping, stakeholder consulting, and human-in-the-loop governance.

Smrita’s motto is simple: use AI as an aid to make work faster and more efficient, while keeping human judgment, creativity, and responsibility firmly in the driver’s seat.

About Smrita Resume

A Little More About Me

Favorite Color

Pink

Pantone 219 C

Favorite Shortcut

Copy + Paste

The classics.

Favorite Heading Font

Bodoni

Timeless drama.

Favorite Pastime

Time with Elmyra

My favorite gray cat.